Frequently Asked Questions
I contacted you by email but you have not replied, what can I do?
If your question has already been answered here in my FAQs or is not relevant to crafts, you will not recieve a response. If you have contacted us about another issue concerning your account or pattern download then all emails are checked within 24 hours by my technical team. If you have contacted us about a sponsorship or partnership opportunity then someone will be in touch shortly. Please provide as much detail as possible in original email. If it has been longer than 48 hours then do try to re-send your original email first in case it was not received.
Please note that HappyBerry is UK based and may be asleep when you email. Violation of the contact form will result in account termination without notification. Thank you.
Can I sell the items I make from your patterns in my own store?
Yes, but only if you are an individual seller. Permission is not required, however credit is appreciated to HappyBerry as the designer. Links to my website are not required but a courtesy email so I can see your work is always appreciated. HappyBerry patterns must NOT be re-sold in any form especially the free ones! This is a direct breach of my copyright.
I watched your video tutorial on 'such n such', and I wanted to change it so it fits 'such n such', can you help?
However much I would love to work with everyone on a one-to-one basis who ask me this, I sadly do not have the time to help, so if you wish to adapt one of my patterns to suit individial needs then I'm afraid you will need to work on it alone or ask the HappyBerry community for help.
Would you consider a collaboration?
Yes. Please contact me if you wish to do a collaboration in any form, although this doesn't guarantee a yes.
Would you consider sponsorship?
Consideration as to the nature of the sponsorship I am happy to discuss, although this doesn't guarantee a yes.
I have already registered, but my password/email address doesn't work anymore?
If you are already registered then you will need to now confirm your email address is valid and set a new password (you can still use your old one). Please check your emails and follow instructions on accessing your account. If you haven't received a confirmation from HappyBerry for new instructions on accessing your account then please get in contact with us so I can check your details.
If you are a new member and haven't received a confirmation email then it may be that you have registered your email address incorrectly. Do check your details carefully before registering.
I entered my email address correctly. Why haven't I received my verification email?
The verification email may have been marked as spam so you need to check your spam folder and also 'whitelist' or add the HappyBerry email address to your safe senders, and then you can try resending the verification email again.
The email address you need to add to your safe senders is
The most common problems are with Hotmail, Windows Live, Outlook.com and MSN. If you use one of those then try one of the following solutions:
- Check The Junk Folder: If you see a HappyBerry email in this folder, click Show content to view the body of the email. Click Mark as safe. The Sender will now be added to your list of Safe senders.
- Manually Add to Safe List: Click Options in the upper right corner of your Hotmail screen. In the body of the page under Junk e-mail click the link Safe and blocked senders. Click the link Safe senders. Enter the HappyBerry email address (
). Click Add to list.
If you need to get the verification email resent then please use this link: Resend my verification email
I have already registered but I can no longer see my downloads in my account?
The new website does not have a download area anymore due to it's new set-up so all the old patterns you have added to your
account have now been removed. Notice was given prior to the new launch to allow you time to download them before the new site was launched, but don't worry, many of the old patterns are still available on the new website for you to enjoy, so just have a search! You can now view the patterns directly, print them or download a PDF if they have one, all via one page.
Can I use your patterns for projects in my knitting or crochet group for our members to try?
Online knitting and crochet groups may NOT use my patterns for sharing amongst knitting and crochet group members. In offline face-to-face knitting and crochet groups, any of my patterns can be shared for crochet and knitting group projects if printed off and not altered in any way, and not shared beyond the group in question.
How do you download a pattern? I can't see where to download!
The new website now allows you to view the pattern directly on the page once you have logged in. You cannot see patterns until you have logged in. If there is a PDF to accompany the pattern to download then you will see the button next to the pattern information. There is also now a Print Ready button which will take you straight to your printer settings which removes images for easy printing, but please think of trees before printing!
I can't seem to download a PDF, what am I doing wrong?
You will need Adobe Reader to view the PDF pattern downloads, but sometimes this may not install correctly into your browser. If a blank page is opening or nothing is happening when you click download, try right clicking on the download button and choose 'save target as' or 'save link as'. Then save the PDF to your computer and open it manually from wherever you saved it.
Unfortunately I cannot give support for personal IT issues with printing or opening PDFs on your computer or tablet devices, further than this.
Can you just email the patterns to me that I want?
Sorry no, pattern PDFs are contained within the content management system of this website in an online database and I may not always have access to them because of working in the studio. I also do not have the time to email customers directly with such requests.
Can I download your patterns via my iPhone or tablet?
Yes. The new website now has a mobile or tablet version where full function should be available. Any problems with downloading a pattern or viewing a pattern via a mobile device then please do get in contact and let us know. You can view the mobile version here m.happyberry.co.uk
Do you sell the actual items shown?
Depends. If you wish to purchase an item shown for your local store to stock then please contact me for my trade prices. I do not sell directly to consumers.
Can I translate your patterns into French, German, Spanish etc to put on my own blog/website?
No. The reason being is that you will be effectively taking credit for my work even if you offer to give links back to my website. I already get a lot of visitors from all over the world who manage to follow along even if English is not their first language so I would very much like to keep my work on my website and social channels so it benefits me directly and I can afford to keep designing. In time I do hope to hire people who I can work with in person to translate my work and I can guarantee the translations are accurate. If you notice my work appearing in different languages on other blogs and channels I would appreciate it if you forwarded the details to me so I can look at legal action for copyright infringement if necessary.
If you wish to offer your translation services for translating patterns for my own channels then please do get in touch. Please note that you will find my Crochet Letter tutorials available in French by my personal friend Virginie on her channel Crochet Cocoon, which I have previously approved.
Why do you use US terminology when you're British?
I use US terminology because is more widely known and used throughout the world and I personally find it easier to use as it makes more sense, however I can switch between the two easily in my head and many of my more recent video tutorials and written patterns I give translations.
I have found a photo of a crochet design I like, can you make a tutorial?
No, I do not share other people's patterns or designs under ANY circumstances. I legally and morally cannot and I only share my own designs. Please contact the owner of the original pattern. If you cannot contact the original owner, I still will not copy their pattern.
What brands of yarns do you use and can you try mine for reviewing purposes?
Apart from our own brand of yarn (which I no longer stock), I use many different brands to give variety in my videos including Stylecraft, Drops, Sirdar, Bergere de France, Rico to name a few. If you wish to send me your own yarn brand to review then please do get in contact as I love trying new yarns!
Can I share your pattern on my YouTune channel or Blog?
No. Simply giving credit is not acceptable as sharing patterns in video or written form is a breach of our copyright. You can of course showcase your finished projects as you wish, and giving credit to HappyBerry is a nice gesture.
Are you interested in joining a Network Partnership with your YouTune channel?
No. This is of no use to me and never will be.
Can I share my shop or page on your facebook page?
As long as it is yarn related, then yes, your posts will not be removed and you will not be banned unless you spam the same page more than once.
Can you do a video tutorial or design patterns in Spanish or French etc?
When I learn the language yes, but you may be waiting for some time as I am a slow learner. Subtitling videos automatically on YouTube is not sufficient for crochet at the moment.
Can you subtitle your video tutorials in English for the hard of hearing?
Specific requests for certain videos will be short-listed, but yes in time I hope to subtitle my most popular, if not all, of my videos.
Can I have a written version of a video tutorial or vice versa?
If written versions exist to coexist with a video tutorial then the link will be in the description of the video in question. If there is no link then there is no written version (as of yet). Please do not request a written version if it does not exist as it will be in the rather extensive To Do list, and likewise please don't request video tutorials for written patterns as the same applies. Thank you.